Self-Exclusion Guide for Smart Bet Users in Ethiopia

1. What Is Self-Exclusion?

Smart Bet self-exclusion means asking Smart Bet to block or restrict your account so you cannot continue betting during the exclusion period.

It is different from logging out, deleting the app, taking an informal break or setting betting account limits. Those actions may leave betting access available. Self-exclusion is a stronger restriction intended to prevent normal account access for betting activity.

2. When Should You Consider Self-Exclusion?

If betting feels hard to control, consider whether any of these situations sound familiar:

• Using money needed for bills, rent, transport or food.
• Chasing losses by betting again to recover money.
• Hiding betting activity from family or friends.
• Feeling stress, guilt or anger after betting.
• Trying to stop but returning repeatedly.
• Borrowing money to place bets.
• Betting during work, study or family time.
• Feeling that betting is no longer entertainment.

These signs are reasons to seek support, not reasons for blame. Asking to restrict your betting account is a practical protective step.

3. Temporary vs Permanent Self-Exclusion

Temporary self-exclusion

This restricts betting access for a fixed period. Depending on the available tools, it may cover a short cooling-off break or a longer responsible gaming pause. Ask support which periods are available and what happens when the restriction ends.

Permanent self-exclusion

This requests an indefinite or permanent block on betting access, subject to operator policy and local compliance requirements. It may not be reversible, or future access may require a strict review. Do not assume that closing an account normally provides the same protection as self-exclusion.

The exact processing time and available exclusion periods should be confirmed by Smart Bet support.

4. How to Request Self-Exclusion

1. Log in to your Smart Bet account if access is still available.
2. Look for account settings, a responsible gaming area or the support section.
3. Choose “Self-Exclusion” or “Account Restriction” if available. If neither appears, contact support.
4. Select or clearly request temporary or permanent exclusion.
5. Confirm your request and read any explanation of the restriction.
6. Wait for confirmation from Smart Bet. Keep a record and follow up if confirmation does not arrive.
7. Do not create another account to bypass the restriction.

If you cannot access your account, use the official support channels on Contact Us. State clearly that you are requesting self-exclusion, rather than only asking to log out or close an app.

Do not assume the restriction is active until confirmed. Avoid using betting services while your request is being processed.

5. What Information May Be Needed?

To identify the correct account, support may ask for:

• Your full name and registered phone number or email.
• Your account ID, if available.
• Your date of birth or identity confirmation.
• The exclusion type and period you are requesting.
• Confirmation that you understand the restriction.

Support may request identity confirmation to protect the account. Use official channels and never share your password or one-time login codes.

6. What Happens After Self-Exclusion Is Applied?

Once the restriction is confirmed:

• You should not be able to place bets.
• Deposits should be blocked.
• Promotional offers and bonus messages should stop where technically and legally possible, though not necessarily immediately.
• Active bonuses may be cancelled under the Terms and Conditions.
• Withdrawal of any remaining eligible balance depends on account verification, payment method rules and applicable terms.
• Support may remain available for account closure, balance and document issues.

Self-exclusion does not guarantee instant withdrawals or access to all funds. Ask support how existing bets and any withdrawal request will be handled without restoring betting access.

Account closure does not necessarily erase records. See the Privacy Policy for information about personal data and Responsible Gaming for related safeguards.

7. Can Self-Exclusion Be Cancelled Early?

Self-exclusion is designed to protect you, so early cancellation may not be available. If Smart Bet policy permits a cancellation request, it should require support review, identity confirmation and possibly a cooling-off period.

Neither early cancellation nor future reopening is guaranteed. Permanent restrictions may remain in place indefinitely.

8. Account Access, Login and App Restrictions

Self-exclusion should restrict betting features across website login, the mobile app, betting pages, live betting, games and keno sections.

Normal login may be blocked or limited to non-betting account tasks, depending on how the restriction is implemented. Ask support how to manage an eligible balance if login is unavailable.

If betting access remains available after confirmation, stop using it and report the issue. Smart Bet account restriction should not be assumed to block accounts with other operators.

9. Other Responsible Gaming Tools

Other gambling control tools may include deposit limits, loss limits, session reminders, time-outs, reality checks, marketing opt-out and full account closure. Confirm availability with support.

These tools may complement self-exclusion but are not substitutes when you want betting access blocked. See Responsible Gaming for responsible gaming in Ethiopia and the Age Restriction Policy for age requirements.

10. Legal and Regional Notes for Ethiopia

Availability of betting services, account tools and restrictions may depend on Ethiopian law, licensing status, regional access rules, operator policy and payment-channel limitations. This guide is not legal advice and does not confirm licensing or regulatory approval.

Related information appears under Legal Status in Ethiopia, License & Regulation, State / Regional Restrictions and the Disclaimer.

11. Support and Urgent Help

If you feel unable to control gambling behavior, stop using betting services and speak with someone you trust, a qualified support organization or a healthcare professional. Friends and relatives can offer support, though account changes may require the account holder’s request and identity checks.

If you believe you may harm yourself or someone else, seek urgent local emergency help immediately.

Frequently Asked Questions

What is self-exclusion on Smart Bet?

It is a requested account restriction intended to prevent betting for a fixed period or permanently.

How do I request temporary self-exclusion?

Use the account tool if available, or contact official support and request a fixed exclusion period.

Can I permanently block my Smart Bet account?

You can request permanent self-exclusion. Support should confirm its scope and whether any future review is possible.

Can I cancel self-exclusion early?

Early cancellation may not be available. Any permitted request requires review under operator policy.

What happens to my balance after self-exclusion?

Ask support about eligible withdrawals. Verification, payment rules and applicable terms still apply.

Will I still receive bonus offers?

Promotional messages should stop where technically and legally possible. Report any continued messages to support.

Who can I contact if I need help?

Use official Smart Bet support for account restrictions, and trusted people or qualified services for personal support.